![]() ![]() For example, if a customer asks a question about their account balance, the rule-based chatbot will look for keywords in the query and provide an answer based on those rules. ![]() Rule-based chatbots respond to queries based on predetermined rules. Rule-based chatbots use a set of predetermined rules to respond to queries, while AI-powered bots use language processing algorithms to interpret the context and intent behind questions. There are two main types of chatbots: rule-based and AI-powered. What are the 2 different types of chatbots? Chatbots get better and better at talking to people as they learn more about natural language processing (NLP). They can answer questions, help you with customer service, and even process orders. What are chatbots, and what are they used for?Ĭhatbots are computer programs that can have a conversation with you. Before we get too far down the rabbit hole, let’s start with the basics. Additionally, AI chatbot integrations can trigger automated actions such as submitting tickets or creating follow-up tasks for human agents. With an AI chatbot integration, customers can quickly and easily get answers to their questions without waiting for a live support representative.Ĭhatbots can also be customized to provide specific answers based on customer preferences and the conversation context, leading to more efficient and personalized support experiences. By 2023, AI chatbot integrations will revolutionize customer support by automating many of the tedious tasks associated with it. ![]()
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